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Course Policies

Refund Policy

At Auraluxe, we are deeply committed to the success and transformation of our clients. We believe that the programs and services we offer are powerful tools designed to create lasting change, and we are confident that when followed with dedication, they will provide the results you're seeking.

Due to the nature of our services, including digital content, coaching, and personalized programs, we generally do not offer refunds once a purchase has been made. This is because our offerings are transformative and provide immediate access to content and resources that are designed for long-term use.

However, we understand that circumstances may arise, and we want to ensure you feel supported. If you have any concerns or believe that a program isn’t the right fit for you, please contact our support team within 7 days of your purchase. We will review your situation and, if applicable, work with you to find a suitable solution, such as a transfer to a different program or service.

Refund Conditions:

  1. Digital Products: Once a digital product is purchased, we cannot offer a refund due to the immediate access provided to the materials.
  2. Coaching Programs & Memberships: If you’re enrolled in one of our coaching programs or memberships, you may be eligible for a refund within 7 days of purchase, provided you have not accessed or participated in more than one coaching session or consumed the majority of the program materials.
  3. Custom Programs: For custom, personalized programs, no refunds are available after purchase, but we will work with you to ensure the program is tailored to your needs.

Exemptions: Refunds are not applicable for services or programs that have already been accessed or consumed.

Cancellation of Subscriptions: If you're subscribed to any recurring payment plans (e.g., membership), you can cancel your subscription at any time before the next billing cycle. Please note that no partial refunds will be issued for unused time in your subscription period.

We are here to support you throughout your journey with Auraluxe, and our team is always available to discuss any concerns or issues you may encounter. If you need assistance or have any questions about our refund policy, please contact our support team at [[email protected]]

Thank you for understanding and for being a part of the Auraluxe community!

Support Policy

At Auraluxe, we are committed to providing exceptional support to help you achieve your goals and fully benefit from our programs, services, and resources. Our goal is to ensure you feel supported, empowered, and confident throughout your journey with us.

Support Availability: Our support team is available Monday through Friday from 9:00 AM to 5:00 PM (ET). We aim to respond to all inquiries within 24-48 business hours, excluding weekends and holidays.

Ways to Contact Us:

  1. Email Support: You can reach our support team via email at [support@auraluxe.com]. Please provide as much detail as possible regarding your question or issue to ensure we can assist you effectively.
  2. Contact Form: You can also use the contact form on our website to submit inquiries. Your request will be routed to the appropriate team member for follow-up.
  3. Live Chat: For immediate assistance, our live chat feature is available during business hours. This is the quickest way to get support in real-time.

Support Response Times:

  • Email Inquiries: We aim to reply to all email inquiries within 24-48 business hours. Please note that response times may vary depending on the volume of requests.
  • Live Chat: Our team will respond within minutes during business hours.
  • Urgent Support: If your issue requires urgent attention, please clearly mark your email or message as "Urgent" in the subject line, and we will prioritize it.

What We Can Help With:

  • Program or membership access issues
  • Technical difficulties related to our online platforms
  • Account-related questions (billing, login, etc.)
  • Questions about coaching, products, or services
  • Guidance on how to get the most out of your Auraluxe experience

What We Cannot Assist With:

  • General advice unrelated to our services (e.g., personal coaching outside our programs)
  • Content feedback or personal development requests that fall outside the scope of our offerings
  • Refund requests outside of the stated refund policy (please refer to our refund policy for more information)

Working Hours:

  • Our support team operates during regular business hours (Monday to Friday, 9:00 AM to 5:00 PM ET). We do not provide 24/7 support at this time.
  • Any inquiries received outside of business hours will be addressed on the next business day.

Self-Help Resources: Before reaching out to support, we encourage you to check our FAQs, Knowledge Base, or Help Center (available on our website) for answers to common questions. You may find quick solutions to technical issues, billing questions, or program-related queries.

Escalation Process: If your issue requires further attention, or if you are unsatisfied with the resolution provided, please let us know by emailing [auraluxe111@gmail.com] with the subject line “Escalation Request.” We’ll ensure your concern is addressed by a senior team member.

Commitment to Excellence: At Auraluxe, we take your success seriously and are here to ensure you have the tools, guidance, and support needed to thrive. We value your trust and are dedicated to helping you achieve your fullest potential. Thank you for choosing Auraluxe as your partner in transformation.

Copyright Policy

At Auraluxe, we take intellectual property rights seriously and are committed to respecting the copyrights of others, as well as protecting the content we create. This Copyright Policy outlines our stance on the use of copyrighted materials and the steps to take if you believe your copyrighted work has been infringed upon.

1. Ownership of Content
All content provided by Auraluxe, including but not limited to written materials, videos, audio recordings, graphics, designs, logos, and website content, is protected by copyright laws. This content is the intellectual property of Auraluxe or its licensors, and is intended for personal, non-commercial use unless otherwise specified. You may not reproduce, distribute, display, or create derivative works of Auraluxe's content without prior written permission.

2. Limited Use License
By purchasing or accessing Auraluxe's programs, materials, or services, you are granted a limited, non-exclusive, non-transferable license to use the content for personal, educational, or professional purposes. Any unauthorized use of Auraluxe's intellectual property may result in legal action.

3. User-Generated Content
If you submit content to Auraluxe (such as feedback, testimonials, or community contributions), you grant Auraluxe a worldwide, royalty-free, and irrevocable license to use, display, and distribute that content for marketing, promotional, or business purposes. You retain ownership of your content, but acknowledge that Auraluxe may use it as described.

4. Copyright Infringement Claims
If you believe that your copyrighted work has been infringed upon by Auraluxe or anyone associated with our platform, please notify us immediately. To submit a claim, please provide the following details:

  • A description of the copyrighted work you believe has been infringed.
  • A description of the location on our website or platform where the infringing content is located (e.g., URL).
  • Your contact information, including your name, address, phone number, and email address.
  • A statement affirming that you have a good faith belief that the use of the content is not authorized by the copyright owner, its agent, or the law.
  • A statement that the information provided is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on their behalf.

Please send your copyright infringement claims to: [auraluxe111@gmail.com]

5. Auraluxe’s Right to Modify Content
Auraluxe reserves the right to modify, update, or remove any content, materials, or services at any time without notice. We may also remove user-generated content if it violates our copyright policies or terms of use.

6. Fair Use
Auraluxe recognizes that under certain circumstances, materials protected by copyright may be used without permission under the doctrine of "fair use" (e.g., commentary, criticism, or educational purposes). However, users should not assume that they have permission to use our content in such a manner without proper legal guidance.

7. Third-Party Content
Auraluxe may contain links or references to third-party websites or content. Auraluxe is not responsible for the content of third-party websites, and the inclusion of links does not imply endorsement. If you believe that content on a third-party site infringes your copyright, please contact the site owner directly.

8. Contact Us
If you have any questions or concerns regarding this Copyright Policy or need to report a copyright infringement, please contact us at:
Email: [[email protected]]

We are dedicated to ensuring that your rights are respected and that our platform remains a place of creativity, innovation, and inspiration. Thank you for being a part of the Auraluxe community